Agent commerce · Evidence by construction
Razorpay made the agent able to pay.
This makes the merchant able to prove what it was allowed to do.
A kirana owner sends three photos of his price list over WhatsApp. Minutes later his shop is a signed, agent-readable storefront — gated by a reversibility-scaled policy engine, with every decision hash-chained into a dispute pack that exports in one click.
This deployment, right now
- Sessions gated
- 8
- Orders captured
- 4
- Disputes resolvable
- 8
- Escalated to a human
- 3
The Reversibility Ladder
Autonomy scales inversely with how hard a purchase is to undo. Every cart is scored 0 to 1 across five weighted, explainable factors — never tuned after the fact.
GREEN · FULL AUTONOMY
Full autonomy
Inside the envelope, zero friction. The agent completes the purchase on its own.
AMBER · COOLING-OFF
Cooling-off
Payment authorized, dispatch held for a window. The buyer gets a one-tap WhatsApp undo.
RED · STEP-UP REQUIRED
Step-up required
A human must approve. The merchant gets a WhatsApp Approve / Decline before anything ships.